Your privacy is important to us. This privacy statement explains the personal data ICONICS collect and process, how it is processed and for what purposes. References to ICONICS products in this statement include ICONICS services, products, websites, and apps.  

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1. Personal data we collect

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We collect the following data 

• Personal Identification Information: Name, Title, Email Address, and Phone Number 

• Demographic Information: Postcode, preferences and interests 

• Website usage data 

• App & Service usage data 

• Information relevant to client enquiries 

• Information pertaining to special offers and surveys

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Most of the data we collect has been directly provided by you: 

• When you interact with our team  

• Voluntarily complete a customer survey or provide feedback on any of our message boards or via email. 

• Use or view our website via your browser’s cookies. 

• Use our Apps & Services on your devices 

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2. How we use personal data

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We collect personal data so that we can: 

• Improve the apps, products and services we provide 

• Communicate with you in response to sales, technical or any other enquiry 

• Optimise and customise the website for you 

• Send you promotional emails, mailings or call you about products, services, and offers we believe might be relevant to you 

• Contact you via email, telephone or mail for market research purposes  

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3. How do we store your data

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We securely store your data in UK hosted data centres, unless as part of our enterprise service delivery to you we have agreed a different region. 

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The data is stored whilst the delivery of products to the client is ongoing and/or whilst the products are expected to be operational and/or whilst interaction is expected regarding previously and/or currently provided products.  

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To prevent unauthorized disclosure or access to your information, we have implemented strong physical and electronic safeguards, and only those categories of users that require access to the data will be provided with the appropriate data access rights. 

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4. Marketing

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We would like to send you information about products and services of ours that we think you might like. If you have agreed to receive marketing, you may always opt out at a later date. 

 

You have the right at any time to stop Our Company from contacting you for marketing purposes 

• Email us at: marketing@iconics-uk.com 

• Write to us at: ICONICS UK Ltd. Castle Court, Castlegate Way, Dudley, West Midlands, DY1 4RD, United Kingdom 

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We will never lease, distribute or sell your personal information to third parties unless we have your permission to do so, or the law requires us to. 

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Our websites may contain links to other websites. Please note that we have no control of websites outside the www.iconics-uk.com and www.intelligentbuildingssoftware.com domain(s).  

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5. Cookies

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5.1.    What are cookies?

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Cookies are text files placed on your computer to collect standard Internet log information and visitor behaviour information. When you visit our websites, we may collect information from you automatically through cookies or similar technology.

 

For further information, visit allaboutcookies.org. 

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5.2.    How we use cookies

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We use cookies in a range of ways to improve your experience on our website, including: 

• Keeping you signed in 

• Understanding how you use our website 

• Analyse our web traffic usage via our web analytics platform 

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5.3.    What type of cookies do we use?

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There are different types of cookies, however, our websites use: 

• Functionality – These cookies are used so that we recognize you on our website and remember your previously selected preferences. These could include what language you prefer and location you are in. A mix of first-party and third-party cookies are used. 

• Advertising – These cookies are used to collect information about your visit to our website, the content you viewed, the links you followed and information about your browser, device, and your IP address. ICONICS sometimes shares some limited aspects of this data with third parties for advertising purposes. We may also share online data collected through cookies with our advertising partners. This means that when you visit another website, you may be shown advertising based on your browsing patterns on our website. 

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5.4. How to manage cookies

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You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result. 

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6. What are your data protection rights?

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We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following: 

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• The right to access – You have the right to request Our Company for copies of your personal data. We may charge you a small fee for this service. 

• The right to rectification – You have the right to request that Our Company correct any information you believe is inaccurate. You also have the right to request Our Company to complete the information you believe is incomplete. 

• The right to erasure – You have the right to request that Our Company erase your personal data, under certain conditions. 

• The right to restrict processing – You have the right to request that Our Company restrict the processing of your personal data, under certain conditions. 

• The right to object to processing – You have the right to object to Our Company’s processing of your personal data, under certain conditions. 

• The right to data portability – You have the right to request that Our Company transfer the data that we have collected to another organization, or directly to you, under certain conditions. 

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If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email: 

• Email us at: dpo@iconics-uk.com 

• Write to us at: ICONICS UK Ltd. Castle Court, Castlegate Way, Dudley, West Midlands, DY1 4RD, United Kingdom 

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7. Privacy Policy

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7.1 Changes to our privacy policy

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We keep the privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on October 2020. 

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7.2 Privacy policies of other websites

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The ICONICS websites contain links to other websites. Our privacy policy applies only to our websites, so if you click on a link to another website, you should read their privacy policy. 

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7.3 Organisational Scope

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The privacy policy applies to ICONICS UK Ltd., ICONICS UK Services Ltd. and Single Source Solution Ltd. information will be exchanged between these companies where required. As the organisational scope of the privacy policy includes these companies, these companies will not be considered 3rd party companies. 

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8. ICONICS SaaS Solutions

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8.1 Data Processor

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ICONICS provides cloud hosted systems (SaaS Solutions) that are managed by ICONICS for the customer. As part of the SaaS Solution ICONICS controls how personal data is stored and the security controls in place to restrict access to the personal data stored in the solution to authenticated users. 

In these deployments ICONICS is a Data Processor. 

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8.2 Data Controller

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The customer controls which (if any) personal is collected, what purpose the data is used for, which individuals the data is collected about, if and when the data will be disclosed to whom, and if the data is subject to exemptions. 

In these deployments the customer is the Data Controller. 

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8.3 Products & Solutions

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Products/Solutions covered under this scope are: 

• The ICONICS Health, Safety & Environmental Solution 

• The ICONICS IBSS Platform (including Roamer, Unity, Inspire, and OneLens) 

• Any bespoke platform created by ICONICS, which is offered as a SaaS Solution to the customer 

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9. How to contact us

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If you have any questions about this privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us. 

• Email us at: dpo@iconics-uk.com 

• Write to us at: ICONICS UK Ltd. Castle Court, Castlegate Way, Dudley, West Midlands, DY1 4RD, United Kingdom 

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